FAQ

sure. We not only provide household commercial equipment, but also are experts in large-scale industrial and municipal water treatment projects. We have rich experience in designing, manufacturing and installing large-scale reverse osmosis systems, multi-media filtration systems, and fully automatic constant pressure water supply systems. We have served many large-scale projects around the world and are able to customize non-standardly according to your specific needs and water volume.

We support OEM (Original Manufacturing) and ODM (Original Design) cooperation. Customizations include product appearance, product performance, adjustment of system configuration, treatment capacity and core component selection based on the water quality and needs of the target market, brand identity, and support for the use of your brand and packaging. Certification assists in meeting certification requirements in different countries.

Rest assured that we will provide detailed installation manuals, video tutorials, and online remote guidance. Moreover, most of our equipment is fully automatic, and only needs to be replaced regularly. At the same time, we provide lifetime technical support. When there is a problem with the equipment, our engineer team will troubleshoot and solve it for you online as soon as possible. We guarantee a long-term supply of all wearing parts and spare parts (such as filter elements, membrane elements, sealing rings) to ensure the long-term stable operation of your equipment.

We are very welcome to cooperate with distributors worldwide. The process is usually as follows: Contact us for an inquiry to inform us of your target market and needs. We will provide you with a list of recommended products and a competitive quote. Determine product configuration, logo customization, packaging, payment method (T/T, L/C, etc.), etc. Sign a formal purchase contract. We arrange production and complete all pre-factory tests. Logistics delivery: We safely deliver goods to your designated port by sea, air, etc.

We support a variety of secure and convenient international payment methods to suit different customer needs. For standard products, we have a large inventory and can be paid on the same day at the earliest. For customized products, the production cycle will be based on configuration and quantity, and our sales manager will give you an accurate delivery date.

Yes. We have water purification equipment for different problems, which can solve your different water quality problems, you can describe your needs to us in detail, and our engineers will customize detailed solutions for you.

Our fully automatic constant pressure water supply system is the key to ensuring stable water pressure. It monitors the pressure of the pipe network in real time through the pressure sensor and feeds the data back to the control system, which automatically adjusts the start of the pump motor to achieve stable operation of water pressure.

Our container products have obvious advantages, first of all, we use food-grade 304/316 stainless steel, which is corrosion-resistant and ensures water quality safety. The cabinet adopts a modular design and has a strong internal reinforcement structure. The welding is done by argon arc welding or by a welding robot, and the weld seam is smooth and uniform, without welding defects. The pressure tank is designed and manufactured in strict accordance with the specifications, and has passed the strict 72-hour ultimate air pressure test, which is safe and reliable.

Our equipment is designed to be flexible, but to ensure optimal performance, we recommend: Sufficient space for installation, operation and maintenance of the equipment, especially for large systems that need to consider handling channels and media filling space. The equipment should be installed indoors in a dry, ventilated, non-corrosive gas-free place, and the ambient temperature is higher than 4°C to prevent freezing. During the project design phase, our engineers will provide detailed installation layout drawings and site requirements to guide you in preparing in advance.

These three are devices with different functions, and reverse osmosis (RO) equipment produces pure water that can be drunk directly. It is suitable for household drinking water, catering, beverages, laboratories and other scenarios with extremely high water quality requirements. Ultrafiltration (UF) equipment removes sediment, bacteria, colloids, etc., but retains the mineral elements in the water. Cannot remove limescale and heavy metals. It is suitable for areas with good tap water quality and only simple purification. Water softeners specialize in removing calcium and magnesium ions (scale) from water and do not drink them directly. It is mainly used to protect water appliances such as boilers, floor heating, water heaters, washing machines, etc., and provide a more comfortable bathing experience. Our sales engineers will recommend the most suitable option for you based on your water purpose (drinking/domestic/industrial) and water quality.

Absolutely. That's where our specialty lies. We will design a customized multi-stage filtration solution based on the raw water quality report you provide, if available. For example, sediment and rust are mostly pretreated with multi-media filters. Odors, residual chlorine, and organic matter are effectively adsorbed by activated carbon filters. Scale and high hardness are completely removed by demineralizing water system or reverse osmosis system. The core of heavy metals, viruses, and bacteria uses reverse osmosis (RO) technology, with a filtration accuracy of up to 0.0001 microns, which can effectively remove most contaminants and produce safe and pure water.

Of course. We strongly recommend new customers to order samples for testing and verification before placing a large order. Our devices usually support trading on a single device. Please let us know your specific product needs, and we will provide you with accurate solution information.

Our quotation is usually EXW or FOB price at major ports in China, such as Qingdao, Shanghai. Unless otherwise stated, the quote does not include international shipping costs, insurance and customs duties and VAT in your country. We will provide you with a variety of logistics options (air/sea) and corresponding freight estimates based on your destination and cargo volume so that you can fully calculate your costs.

Delivery times depend on the order volume and product type: standard products can be shipped within 1-3 working days at the earliest, when they are in stock. For conventional products without stock, the production cycle is generally 7-15 working days. Custom products are determined based on design, procurement, and production schedules, typically 15-30 business days or longer. After you place your order, we will give you an exact delivery date and guarantee that it will be completed on time.

As an exporter, it is our responsibility to provide a full set of customs clearance documents, including: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, CE certification, quality inspection report and other documents as required. These documents will assist you or your freight forwarder in completing customs clearance smoothly at the destination port. Please note that it is the responsibility of the importer (you) to pay import duties and VAT.

Of course. We have a professional English technical support team and provide free online technical support for life. Whether it's installation, operation, or troubleshooting, you can get professional guidance from our team of engineers via email, WhatsApp, or video conference.

Put out the welcome mat! We firmly believe that "seeing is believing". You can contact us directly to schedule a factory audit. We will arrange a complete tour for you to show you our production workshop, quality inspection process and R&D strength.

Yes, OEM and ODM are one of our core services. We are more than happy to customize the product appearance, size, and functionality according to your design requirements. Use your brand name and logo. Packed in your specifications. Tell us what you think and we'll make it happen for you.

Yes, our equipment is not picky about the installation environment, it can be installed in most weather, but in too cold weather it needs to be insulated to ensure the normal operation of the equipment, you can also inform us of the detailed installation conditions, and our engineers will issue a free design plan for you.

Hello, we currently have 2 major production bases in China, the factory responsible for export business is in Qingdao, China, which is a world-famous port city, and ranks high in the world's ports, we can ship to the world very conveniently here, we can also send products to other ports according to your needs, such as Shanghai, Guangzhou, Shenzhen, etc.

Hello, of course, what accessories and equipment do you need, we can provide you or purchase. We guarantee a long-term supply of all wearing parts and spare parts (such as filter elements, membrane elements, sealing rings) to ensure the long-term stable operation of your equipment.

Yes, we participate in major international trade fairs, if you are going to a certain exhibition, please inform us in advance and we will arrange face-to-face communication with you.

We can send the equipment to your designated Guangzhou warehouse, and after the production is completed, it will be sent to Guangzhou as soon as possible, track the transportation status throughout the process, and will also work with you or the warehouse in advance to receive the goods before arrival to ensure the safety and on-time delivery of the equipment. We also support shipments to any port in China.

Hello, we will promote the design plan according to your water needs, the basic solution of standard equipment, we will provide you with the solution in the shortest time, if it involves customized functions or complex system design, it will take 1-3 working days.

We use the whole machine wooden box packaging solution: first cover the equipment with waterproof and dustproof film, then use cushioning materials to fix the corners and vulnerable parts, and finally load into a customized wooden box, which meets the international shipping pallet standards and can resist impact. Ensure that the equipment is intact during cross-border transportation and can be directly adapted to foreign warehousing and unloading processes.

Our company has been focusing on equipment production for 20 years, from standardized equipment research and development to customized solutions, and has accumulated rich technical and manufacturing experience. Over the years, we have served customers in many countries around the world, and are familiar with industry standards and usage requirements in different regions, which can not only ensure the stable quality of equipment, but also provide adaptable after-sales support to help your production and operation.

Our two major production bases have more than 200 factory employees, and the core team covers key links such as marketing, R&D, production, quality inspection, and after-sales service. Among them, technical and quality inspection personnel have professional qualifications and many years of industry experience. Mature staffing can ensure the production efficiency and quality stability of equipment, and can also quickly respond to your customized needs and after-sales support, helping the project to advance efficiently.

Thank you for being our agent! You can provide our sales manager with your market expansion plan. We can communicate the details of cooperation, including agency area, price policy, after-sales support, etc., to help both parties win-win for a long time.

We not only have real equipment project pictures, we also have a complete series of materials, including equipment photos, videos, parameters, and real case information, you can leave your email or contact information, and we will send you relevant information.

Our factory is about 30 kilometers away from the airport. We have detailed, standardized and comfortable reception standards. You can visit China with confidence. We will have a dedicated team to provide you with services, including special car pick-up and drop-off, factory visits, catering arrangements, etc., which is very convenient to travel.

If you go from Guangzhou to Qingdao factory, you can refer to the following travel time: Choose a plane, and it takes about 2.5 hours to fly directly from Guangzhou to Qingdao Jiaodong Airport. If you choose a high-speed rail, it takes about 8-9 hours to get the direct train from Guangzhou to Qingdao North Station. We can assist in arranging pick-up/stop to ensure your convenient arrival.

We equip each device with a detailed and professional installation manual, covering device parameters, installation steps, tool list, safety specifications and solutions to common problems. They are all written in English, and are easy to understand with pictures and texts. The manual will be delivered with the equipment. If you encounter any questions during installation, you can also provide further guidance through online remote assistance to ensure smooth installation.

We can provide you with samples, samples are subject to a fee, the cost amount is calculated according to the equipment model and configuration, and a quotation can be provided. We choose reliable logistics to ensure that samples are in good condition, and provide real-time progress feedback on sample production and shipment.

Our MOQ will be adjusted according to the type of equipment: standard stand-alone equipment, MOQ of 1 unit, to meet your trial or small batch needs; If it is a customized product, because it involves development and production scheduling, we can further communicate with your procurement plan, and we can flexibly adjust the minimum order quantity as appropriate for long-term cooperation with customers or subsequent additional orders.

We are professional equipment manufacturers, not trading companies. The factory is located in Qingdao, China, with its own production line, R&D team and quality inspection center, which can directly control the entire process from raw material procurement to finished product delivery. You can visit the factory on-site or video at any time, or get real-time feedback on production progress after placing an order. As a manufacturer, we can provide more competitive prices, flexible customization services and direct after-sales technical support to avoid communication costs in the middle links.

Our delivery time is adjusted according to the order type: standard equipment is in stock, and shipment can be arranged within 1-5 working days after payment confirmation; Customized equipment needs to be produced within 15-30 working days, depending on the complexity of production. After shipment, it takes about 20-30 days for international sea freight to major ports, and we will synchronize the production and logistics progress throughout the process to ensure that you are aware of the cargo dynamics in a timely manner.

Our factory currently has a number of professional production lines, including standard equipment production lines, which can efficiently mass-produce conventional models; in addition, it is a customized production line, which specializes in taking on personalized demand orders. All production lines are equipped with testing links to monitor production quality in real time. Such configurations can not only ensure the delivery efficiency of standard products, but also flexibly respond to customization needs, ensuring that each device meets quality standards.